Returns & Exchanges

What is your returns and exchange policy?

We offer free returns and exchanges on all orders within 2 weeks of receiving your order.

See below for details regarding Christmas gift exchanges.

Please contact Customer Service who will assist with your request, confirm your replacement item(s) and provide your free returns label.

Contact details for customer service can be found here.

What is your Christmas exchange policy?

At Banvard & James we want to take any worry out of buying the perfect present for friends and family this Christmas.

We offer free exchanges on any orders placed during the months of October, November and December, until 9th January 2023.

Please contact customer service here who will be able to assist you further.

What is your returns and exchange policy for personalised items?

At Banvard & James we offer personalisation on a selection of products. Our in house creative and design team will make the final decision of location, size and colour of the personalisation, based on the item purchased. We will often confirm this and consult with you, the customer, but this is not always necessary or possible.

We are unable to accept returns or exchanges on personalised goods, except if the item has been supplied in a faulty or damaged condition. If this is the case, please contact us as soon as possible either by phone or by email.


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