Returns

What is your returns policy?

We offer a two week returns period, during which you can return any items purchased for a full refund, no questions asked.

Simply download our returns and exchange form here, fill in all the information and include it in the parcel with your product. We advise posting returns by tracked and insured post.

If the item has been set to you in an unusable, damaged state or not as described, we will cover the returns postage.

What is your exchange policy?

We offer a one month exchange period, during which you can exchange any items purchased for a different size, colour or style or simply for online store credit, no questions asked.

Simply download our returns and exchange form here, fill in all the information and include it in the parcel with your product. We advise posting returns by tracked and insured post.

Any items returned for an exchange, must be sent in resalable condition.

What is your returns and exchange policy for personalised items?

At Banvard & James we offer personalisation on a selection of products. Our in house creative and design team will make the final decision of location, size and colour of the personalisation, based on the item purchased. We will often confirm this and consult with the buyer, but this is not always necessary or possible.

We are unable to accept returns or exchanges on personalised goods, except if the item has been supplied in a faulty or damaged condition. If this is the case, please contact us as soon as possible either by phone or by email.

What is your Christmas exchange policy?

At Banvard & James we want to take any worry out of buying the perfect present for friends and family this Christmas. We can exchange for up to a month after Christmas for any orders placed during the month of December to allow plenty of time for them to try on your presents. They must be returned in an unworn, resalable condition.

 

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